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1. Introduction

At Nakdar Transport Ltd ("Nakdar", "we", "us", or "our"), we take your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the rights available to you as our passenger or website visitor.

By submitting a booking enquiry, confirming a trip, visiting our website at nakdar.webflow.io, or communicating with us via WhatsApp, email, or SMS, you acknowledge that you have read and understood this Policy.

This Policy is governed by the Jamaica Data Protection Act, 2020 ("JDPA") and applies to all passengers, corporate clients, and website visitors, including international travellers from the United States, the United Kingdom, Canada, the European Union, and other jurisdictions.

2. Who We Are

Nakdar Transport Ltd is a licensed transport operator registered in Jamaica and a Certified Member of the Jamaica Tourist Board. We provide airport transfers, private travel, group charters, and event transport services across the island.

Data Controller: Nakdar Transport Ltd
Website: nakdar.com
Contact: See Section 12 below.

3. Information We Collect

3.1 Booking Details

• Full Name: to identify and confirm your booking.
• Pick-up & Drop-off Locations: including airport terminals, hotels, private addresses, or event venues.
• Travel Dates & Times: to schedule your driver and vehicle.
• Flight Numbers: to monitor arrivals and departures and adjust pickup times as needed.
• Passenger Count: to assign the correct vehicle class.

3.2 Contact Information

• Phone Number: for driver coordination and service updates.
• WhatsApp Handle: for booking confirmations and real-time communication.
• Email Address: for receipts, booking confirmations, and service correspondence.

3.3 Corporate Account Data

When setting up a corporate account, we may additionally collect:

• Company Name
• Employee Roles: of authorised booking contacts.
• Billing Address: for invoicing and account management purposes.

3.4 Technical Data

When you visit our website or submit an online booking enquiry, our systems and third-party tools may automatically collect:

• IP Address
• Browser Type & Version
• Device Type
• Cookie Data & Session Identifiers
• Pages Visited & Time Spent: via analytics tools.

Please refer to Section 8 for our full Cookie Policy.

4. How We Use Your Information

We process your personal data only for specific, legitimate purposes. The legal bases under the JDPA for our processing activities are: performance of a contract, compliance with a legal obligation, and our legitimate business interests where these are not overridden by your rights.

4.1 Service Delivery

We use your booking details to arrange your vehicle, assign a qualified driver, calculate routes, and deliver your journey safely and on time. Flight numbers are used to monitor live flight data and adjust pickups to avoid unnecessary waiting.

4.2 Communication

We use your contact information to send booking confirmations, driver assignment notifications, estimated arrival updates, journey receipts, and any necessary changes to your booking. Communications are delivered via email, WhatsApp, or SMS, depending on your preferences.

4.3 Customer Support

We use your information to handle booking amendments and cancellations, respond to complaints, and assist with lost property enquiries.

4.4 Payment Processing

Your billing information is used solely to process your payment. Financial data is passed securely to our payment processor and is never stored on Nakdar's own servers. See Section 5.3 for details.

4.5 Safety & Legal Compliance

We may retain or disclose information where required to comply with Jamaican law, respond to lawful government or law enforcement requests, enforce our Terms of Use, or protect the safety of drivers, passengers, or the public.

4.6 Website Analytics

Aggregated and anonymised usage data from Google Analytics helps us understand how visitors interact with our website, allowing us to improve booking flows and content. This data does not personally identify individual visitors.

4.7 Marketing (with Your Consent)

We may occasionally send service updates, promotional offers, or seasonal information via email or WhatsApp broadcast. We will only do so where you have provided consent, and you may opt out at any time. See Section 10.2.

5. Data Sharing & Third Parties

We do not sell your personal data. We share it only where necessary to deliver your booked service or where we are legally required to do so.

5.1 Subcontractors & Affiliate Fleets

Where demand requires, we may engage vetted external executive drivers or affiliated transport operators to fulfil your booking. In such cases, we share only the minimum information necessary: your name, pick-up and drop-off location, date/time, and passenger count. All subcontractors are required to treat your data with the same confidentiality standards that apply to Nakdar directly.

5.2 Communication Platforms

We use third-party email servers and the WhatsApp Business API to send booking confirmations and updates. These providers process data on our behalf under their respective privacy policies and are not permitted to use your data for their own purposes.

5.3 Payment Gateway

Your payment card details and financial information are transmitted securely to our third-party payment processor using industry-standard encryption. Nakdar does not receive, store, or have access to your full card number, CVV, or banking credentials at any time.

5.4 Analytics Providers

We use Google Analytics to monitor website performance. Google Analytics collects anonymised usage data via cookies. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

5.5 Legal Authorities

We may disclose personal data to government agencies, regulators, or law enforcement bodies where required or permitted by Jamaican law or applicable international legal obligations.

6. GPS & Vehicle Tracking

Where GPS tracking technology is installed in our vehicles, such tracking is used solely for operational and safety purposes — including route verification, estimated arrival notifications, and emergency response. Trip location data is not shared with any third party except as required by law or for safety reasons, and is deleted in accordance with our retention schedule described in Section 7.

7. Data Retention & Security

7.1 Retention Periods

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to the following:

• Operational Trip Data: pick-up/drop-off details, driver assignments, and journey records — retained for a maximum of 12 months from the date of travel, after which they are securely deleted.
• Billing & Tax Records: financial transaction records, invoices, and receipts — retained for a minimum of 7 years in compliance with Jamaican tax legislation.
• Corporate Account Data: retained for the duration of the active account relationship and for 2 years following account closure.
• Marketing Preferences: retained until you withdraw consent or request deletion.

7.2 Security Measures

We implement appropriate technical and organisational measures to protect your personal data, including:

• SSL/TLS Encryption: all data submitted through our online booking forms is encrypted in transit.
• Access Controls: passenger details for any given trip are accessible only to the driver assigned to that specific booking. Administrative access to booking data is restricted to authorised Nakdar personnel.
• Payment Security: no financial data is stored on our servers; all payment processing is handled by an encrypted third-party gateway (see Section 5.3).

While we take every reasonable precaution, no data transmission over the internet can be guaranteed to be completely secure. If you have concerns about a specific interaction, please contact us using the details in Section 12.

8. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to ensure proper functionality and to improve your experience. Cookies are small text files stored on your device when you visit a website.

We use the following categories of cookies:

• Strictly Necessary Cookies: required for the website to function. These cannot be disabled without affecting core features such as the booking enquiry form.
• Analytics Cookies: set by Google Analytics to collect anonymised data about how visitors use our website. No personally identifiable information is collected through these cookies.
• Functional Cookies: remember preferences (such as previously entered form fields) to improve your experience.

By continuing to use our website, you consent to our use of cookies as described above. You can manage or disable cookies through your browser settings; however, disabling necessary cookies may affect the functionality of the site.

9. International Data Transfers

As a Jamaica-based service that transports international visitors, your personal data may be processed by third-party service providers (such as email servers, analytics platforms, or payment gateways) whose infrastructure may be located outside of Jamaica, including in the United States and the European Economic Area.

Where such transfers occur, we take reasonable steps to ensure that your data is protected to a standard consistent with the JDPA and, where applicable, the General Data Protection Regulation (GDPR) or equivalent legislation in your home country.

10. Your Rights as a Passenger

Under the Jamaica Data Protection Act, 2020, and applicable international privacy laws, you have the following rights in relation to your personal data:

10.1 Right of Access

You may request a copy of the personal data we hold about you, including your travel history and profile information. We will respond to verified requests within 30 days.

10.2 Right to Opt Out of Marketing

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send. To opt out of WhatsApp broadcast messages, reply "STOP" to any broadcast message or contact us directly. Opting out of marketing does not affect service-critical communications related to your booking.

10.3 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you may request that we correct it.

10.4 Right to Erasure

You may request that we delete your profile, contact history, and booking data. We will fulfil such requests subject to the following limitations:

• We are required to retain financial and billing records for a minimum period under Jamaican tax law (currently 7 years).
• We may retain data where necessary for the establishment, exercise, or defence of legal claims.

10.5 Right to Restrict Processing

You may ask us to restrict processing of your data in certain circumstances, such as while we verify the accuracy of data you have disputed.

10.6 How to Exercise Your Rights

To exercise any of the above rights, please submit a written request to the contact details provided in Section 12. We may ask you to verify your identity before processing your request.

If you are unsatisfied with how we handle your request, you have the right to lodge a complaint with the Office of the Information Commissioner of Jamaica.

11. Children's Privacy

Our booking services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18 without the consent of a parent or guardian. Where minors are included in a group booking, only the lead passenger's contact information is processed.

If you believe we have inadvertently collected personal data relating to a child, please contact us immediately so we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. When we make material changes, we will update the "Last Updated" date at the top of this document. We encourage you to review this Policy periodically.

Continued use of our services or website following the publication of any update constitutes acceptance of the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please reach out to us:

Company	Nakdar Transport Ltd
Location	Jamaica
Website	nakdartransport.com
WhatsApp / Phone	+1 (876) 835-8272
Email	[email protected]

© 2026 Nakdar Transport Ltd · nakdartransport.com

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